Introduction

ITIL®, or Information Technology Infrastructure Library, is a set of best practices for aligning IT services with business goals. The ITIL® Foundation certification is the entry-level credential that introduces the ITIL framework, its core concepts, lifecycle stages, and how IT service management (ITSM) works in practice. This article explores the exam structure, domains, preparation tips, and free study resources.

What Is ITIL & Why It’s Important

ITIL provides a structured approach to delivering, managing, and improving IT services over time. It helps organizations:

• Maximize value from IT investments
• Improve service reliability and user satisfaction
• Align IT with changing business needs
• Build a culture of continual improvement

The Foundation level ensures candidates understand the basic vocabulary, concepts, roles, and how processes interrelate across the lifecycle.

Exam Details & Structure

• Number of Questions: 40
• Duration: 60 minutes
• Passing Score: 26 out of 40 (65%)
• Prerequisites: None open to all
• Recommended Background: Some IT knowledge or experience can be helpful
• Exam Focus: Understanding of service lifecycle stages, key processes, roles, and terminology

The exam is objective (multiple choice), so accuracy in understanding terms and functions is essential.

Core Domains & Topics Covered

The ITIL Foundation exam covers five core lifecycle areas:

1. Service Strategy
   • How value is created, demand management, service portfolio, financial management